Monday, June 21, 2010

Communication Expectations

While developing goals for our 2010/2011 performance plan I have been reviewing the Department's direction is several key areas. Communication has always been a key component to the success of any project or team. Communication is essential to the success of the department as a whole. The expectation from our leadership on improving Internal and External communications is defined in the following statement:

"Develop a full Department-wide Communications Plan mirrored to UDOT's Strategic Direction that is based on sound fundamental research. This plan will clearly identify communication goals, develop measurable objectives, and identify internal and external key publics or stakeholders. It will then develop strategies to educate, persuade, or inform those key publics. Finally, the plan will develop appropriate tactics to reach those publics and create an implementation calendar to guide those efforts."

The goal for Region one Preconstruction is to develop a communication plan that we are engaged in. I would suggest that our overall communication plan be revised so that it has FORM (Framable, Obtainable, Repeatable, and Measurable). Over the next few months we will be working to revise our communication plan to reflect the department's expectations.

Do you Remember the current Communications Plan?

Current Region One Preconstruction Communication Plan Summary

Phone Messages, Return Same Day
Maintain a phone log
Respond to E-Mails Within 24 hours
Written Communication that require a response, Respond within 3 days
Attend all scheduled meetings
Scheduling, Use GroupWise Busy Search to schedule resources/Maintain updated GroupWise Schedule
If over scheduled, priorities must be evaluated and delegation should be used

Wednesday, June 9, 2010

Performance Model Meeting

Region Preconstruction Performance Model Meeting
10:15 – 11:15 a.m., June 2, 2010
Small Conference Room

Jason Davis
Tom Hales
Judie McDermott
Paul Egbert
Brad Humphreys
Brett Slater
Chris Lizotte


Welcome – Brad Humphreys
Brad welcomed the group and noted the purpose of the meeting was to find a defined direction for the Preconstruction Model.

Performance Measures 2010
Jason Davis, Region Director, attended the meeting and noted that he has completed a draft of Brad’s Preconstruction Performance Plan. Jason gave an overview of expectations of Preconstruction as outlined in his plan noting that the Department is going having goals that can be measured. His plan for Preconstruction is as follows:

· Projects Advertised and Awarded (hitting the dates)
· Accelerated Construction & Traffic Management Plan- (Get the jobs done quickly)
· Safety Spot Projects (looking at fatalities)

Jason noted Preconstruction could assist him on the following:
· How can Preconstruction help Maintenance save money?
· Innovation
· How to make other Regions better? Improve all of UDOT.
· FHWA document emailed to the Region on “Every day counts” Use this as a theme in all you do.

Every performance plan should have an individual component. Keep the plans concise – less than 10 more than three.

Environmental
Chris is concerned about environmental and time schedules – public has a different time expectation. Brad wants the group to identify base timelines and look at the average time for each part of the schedule. Then look at the baseline and see if improvements can be made. Brad asked the group the following question, “Based on the information from Jason and what we have as drivers – what do we want to accomplish as a basis for direction?”

Region One Preconstruction Direction (from group discussion)
1. Better internal coordination
2. Did we do the right things efficiently?

Summary
Brad asked the group to analyze the strategies listed above and find answers to these two questions and to the following questions (outlined his email announcing the meeting):
· What can we measure that could fit?
· How does it relate to the drivers that we have?
· What does it do to improve Preconstruction as a whole?
· What is success?

The responses will be discussed in the June 15, 2010 meeting. Brad’s email stated the purpose of this initial meeting as follows:
“You have been selected to be a part of the team that will develop a Region preconstruction performance model that can be used to track and improve preconstruction performance.

The team will concentrate on overall preconstruction performance based on the Governor's priorities, UDOT's Strategic goals, and UDOT project delivery themes. You will use a defined direction to develop measurable goals and objectives. Your task will be to define the direction first and then develop the goals and objectives.

Governor's Priorities:
Economic Development
Energy Security
Education

UDOT Strategic Goals:
Take Care of What We Have
Make the System Work Better
Improve Safety
Increase Capacity

UDOT Project Delivery Themes:
Accelerated Delivery
Decrease and Minimize MOT
Encourage Innovation
Get a Good Price

The first meeting will only define the direction, and then each of you will be assigned questions to answer about the defined direction before the next meeting. At the next meeting, scheduled for June 15th, you will be asked to establish at least four measurable goals.”

Adjourn